Returns & Exchanges

You may request a return or exchange within 14 days of delivery. Write to thepinkloomdubai@gmail.com with your order reference and a short note about the issue.

Pieces should be unused, unwashed and returned in their original packaging with tags intact.

Slight irregularities in block print, weave and colour are characteristic of hand-finished textiles and are not considered defects.

If a piece arrives damaged, send us photographs within 14 days of delivery and we will arrange a replacement or full refund, including return shipping.

Approved refunds are issued to the original payment method within 5–7 days of us receiving the returned piece. Original shipping charges are not refundable.

Exchanges are subject to availability. If your preferred piece is not in stock we will offer an alternative or a refund.

Unless the item is faulty, return shipping is arranged and paid by the customer. We recommend a tracked service, as we cannot be responsible for parcels lost in transit.